Wrong Verified by Visa data means I can’t use my card

Incorrect date-of-birth information on RSA Security’s database meant my Nationwide Visa card was rejected

I have a Nationwide Visa debit card that I used happily until the Verified by Visa security service was introduced. Part way through buying rail tickets, a message said my date of birth did not match the one registered, so my card could not be approved. Visa says it is Nationwide’s problem. Nationwide confirms that my date of birth is correct. PG, Matlock, Derbyshire

Verified by Visa is run by RSA Security which had a wrong date of birth on its files. When you took your birth certificate into the Nationwide branch, staff took note but failed to pass the information on to RSA.

They have now done this and Nationwide has credited your account with £75 to apologise.

You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.

Margaret Dibben

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