LLoyds TSB and Halifax customers unable to access to cash

Lloyds spokeswoman acknowledges a ‘systems error’ but cannot say how many customers are affected or when it will be resolved

Lloyds TSB and Halifax customers are unable to access their cash following reports of a “systems error” at Lloyds Banking Group that has left millions without access to their money.

Customers have reacted angrily on social network websites following the technical problems that have resulted in customers being unable to withdraw cash at ATMs, access online banking systems or make purchases in stores.

The latest glitch comes hot on the heels of a high profile IT issue at Royal Bank of Scotland in June which left millions of NatWest, Ulster Bank and RBS accountholders without cash.

Lloyds TSB customers have taken to Twitter to complain about the service disruption. @SaladUK wrote: “My card was declined just now, it said ‘Card declined’ on the ATM but my internet banking is working. What’s going on?.”

@OliviaCreaven complained: “#LloydsTSB this is disgusting! No access to any money just before the weekend!!!! Sort it out.”

@sophieisaloaf wrote: “#lloydstsb in meltdown – never heard a more frantic sounding customer services representative”.

A Lloyds TSB spokeswoman acknowledged there was an issue but could not say how many customers were affected, what the cause was or how long it would take to resolve.

The Lloyds TSB Twitter account has tweeted: “We’re experiencing some intermittent problems at present & are working to resolve this as quickly as possible”, later adding: “We’re sorry that customers are experiencing problems with some of our services, we’re looking into this & will update you as soon as we can.”

Customers of RBS and NatWest had their ordinary banking services back up and running within days, but the chaos affected Ulster Bank customers for a month.

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