It is nigh impossible to reach igo4 and I have seen they have got some dreadful online reviews
I tried to insure my car with igo4. They debited £280 immediately, but then said they needed proof of my no claims bonus despite having received details of my previous insurance policy.
I emailed them the document and was later told it had been received and the policy was being set up.
A week later they emailed requesting the no-claims details I had already sent. Nearly two months on it is becoming increasingly difficult to contact them. Emails bounce back and reaching them by phone is nigh impossible. I finally sent a recorded delivery letter to their head office enclosing all the relevant documents. Needless to say I’ve had no reply. I see they get some pretty dreadful reviews online. TV, Worth Matravers, Dorset
The reviews I’ve found are also not promising and most of them describe similar experiences. This suggests igo4, which promises “an innovative new approach to car insurance”, lures custom with its cheap prices but has yet to invest properly in its customer service. Its press office tells me that once it had received the required documents, your policy was activated, but a request was then emailed in error asking for the same documents to be sent. When you did so, it saw no need to reply because it had told you by phone that your application was going through and because, as an online provider, it doesn’t send out further communication once a policy is approved. Instead, it expects its customers to log on to its online portal to discover details of their policy. Naturally you were expecting an email welcoming you into the fold, and the company says it is investigating whether a confirmation email to new customers might be a good idea.
You now have your policy details. But it is worth remembering, when shopping around, that when a deal is particularly cheap there is usually cost-cutting going on somewhere.
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