I’m being forced to pay for Santander’s mistake

Santander sent my Debenhams store card bill to the wrong address, which led to a debt collection agency charging me £70

I took out a Debenhams store card, run by Santander, and spent £40. Neither the card nor a bill ever arrived, and I forgot about it. Eight months later I received a demand for £110 from a debt collecting agency. It transpired that someone had incorrectly transcribed my address and the mail had been going to the wrong house. Santander acknowledges the mistake and removed the £40, but I still had to pay £70 to the debt recovery agent. JO, Basford, Staffs

Not only is it unfair, it is illogical for Santander to admit responsibility yet expect you to pay the penalty charges. No longer. It has now refunded the charges and added £75 to apologise.

You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.

Margaret Dibben

guardian.co.uk © Guardian News & Media Limited 2011 | Use of this content is subject to our Terms & Conditions | More Feeds

Need a Loan? Visit Secured Loans Broker.

View full post on Free Secured Loans Advice

This entry was posted in Bad Credit Loan UK and tagged , , , , . Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>