We were promised a payment protection insurance refund but couldn’t get through to the bank by phone, fax or email
I was promised a settlement from Barclays for missold payment protection insurance and, after waiting the stipulated 21 days for the money, I chased it up. I was told I can’t be given a date because it was in the hands of another department for which customer services has no contact by phone, fax or email. More weeks passed. I tried to speak to a supervisor and was told no one was available, so I asked for a call back and was told that there were no phones in the supervisor’s office. JS, Glasgow
Austerity has hit Barclays harder than we thought! I contact the press office to offer a whip-round to buy a phone. This is declined, but my call reminds the bank to send the money along with an apology for the delay.
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