Calling Barclays about PPI … is there anyone out there?

We were promised a payment protection insurance refund but couldn’t get through to the bank by phone, fax or email

I was promised a settlement from Barclays for missold payment protection insurance and, after waiting the stipulated 21 days for the money, I chased it up. I was told I can’t be given a date because it was in the hands of another department for which customer services has no contact by phone, fax or email. More weeks passed. I tried to speak to a supervisor and was told no one was available, so I asked for a call back and was told that there were no phones in the supervisor’s office. JS, Glasgow

Austerity has hit Barclays harder than we thought! I contact the press office to offer a whip-round to buy a phone. This is declined, but my call reminds the bank to send the money along with an apology for the delay.

Mark King is away. If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Please include an address and phone number.

Anna Tims

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